Guidelines and Principles

Overview Communication Evaluation Financial Management Fundraising Governance Human Resources Information Technology
 Planning Public Policy & Advocacy Strategic Alliance Transparency & Accountability Volunteer Engagement

Effective volunteer engagement is critical to the success of a nonprofit. The time, talent and treasure provided by volunteers help an organization maximize results in working toward its mission. Nonprofit organizations should exercise fair and equitable volunteer management practices that attract and retain qualified individuals. An effectively-managed volunteer program can build an organization’s efficiency, enhance community engagement, provide specialized expertise and increase the community’s awareness of issues and resources through a knowledgeable pool of ambassadors and donors.

Assessment Items

Onboarding

Policies

Resources

Best Practices

Onboarding
  • Volunteer assignments are made with careful consideration of the volunteer’s skills, needs, and interests.
  • Listen to your volunteers. Ask them how the programs are going, how clients are feeling, what general community members are saying. Ask them how they’re feeling about their work, if they feel valued, if they understand their role in achieving mission. They will be the first to let you know what works, and what doesn’t.
Policies
  • Design your volunteer management and support systems to meet the scope of your volunteer involvement. Strategies may be different for one-time, episodic or short-term volunteers than for long-term, ongoing volunteer projects.
  • The depth of volunteer performance evaluations should be appropriate to the role and scope of service the volunteer provides. One-time (or episodic) volunteers should be evaluated in much less detail.
  • Build collaborative relationships with other programs/organizations similar to yours; consider sharing recruitment, training, and recognition activities.
  • When reporting volunteer impact to funders, the community at large and your internal constituents, make sure to factor in the established value of a volunteer hour. https://independentsector.org/value-of-volunteer-time-2018/ (BROKEN LINK)